Customer Service

Guarantee
We will replace or refund the cost of any clothes returned within 14 days, provided they are unworn and undamaged.
This guarantee covers ALL clothing including made to measure and Sale items.
Please note that this does not cover the cost of return postage.

Delivery
We aim to despatch within 20 working days of receiving your order but at peak times please allow up to 30 working days.
If you require your order urgently or need your order delivered on a specific day, please contact us and we will endeavour to accommodate you.
Your order will be sent by Royal Mail Tracked 48 Hour service.
Overseas orders are sent by Royal Mail International and a signature is required on receipt.

Postage
UK Orders are charged at £10 for any order including a coat or jacket, £5 for all other orders.
All items are sent by Royal Mail ‘s 48 Hour Tracked service

European Orders are charged at £25 for any order including a coat or jacket, £10 for all other orders.
Orders are sent by Air Mail, Tracked

Rest of the World Orders are charged at £35 for any order including a coat or jacket, £15 for all other orders.
Orders are sent by Air Mail, Tracked

Returns
All returns should be accompanied with a completed Returns Form which comes with your order.
If you are returning a coat or jacket, please use the Special Delivery service at the Post Office. For all other items please use any standard postal service and obtain a proof of postage certificate.